I ordered some of their non-fried fries to share and The Big One, no bun, extra fixings. It came with a huge long hair that was decidedly NOT mine. I sent it back and they remade it. Bo ordered a cheeseburger that had still not arrived when I was halfway through my second order of burger.
They said they lost the order and quickly created a new one and brought us a free order of fries that I suggested might ease the pain of the lost burger.
Overall the chat was more important than the meal, which is just as well as the meal was okay not fantastic. I’m glad they were organic burgers and not-fried fries for ease of mind--and there was nothing nutty going on--but even as a fast food joint they need work in many areas.